Evaluation and Stakeholder Engagement

Welcome to OCASI's Evaluations and Stakeholders Engagement 4 part webinar series.

This series of four webinars will help you enhance program effectiveness by nurturing an evaluation and compliance culture, mostly by building on your organization's existing tools, processes and community

The broad group of people who are stakeholders of an organization. Extending beyond the people that enter our buildings and use our services, an organization’s community may include cultural groups, sectoral partners, and other groups of people joined together by common identity, geography, and other bonds. Often where we use ‘community’ the word is actually short for multiple communities.

relationships. In this journey leveraging evaluation deliverables and community stakeholder relationships can be your best allies in ensuring that your services meet funder(s)' requirements while meaningfully impacting the lives of immigrants

In this document, the terms ‘immigrants,’ ‘refugees,’ and ‘newcomers’ are intended to be broadly inclusive. Our varied use of ‘immigrants,’ ‘refugees,’ and ‘newcomers,’ is intended to reflect the breadth and heterogeneity of the communities served by OCASI’s membership, many of whom have been in Canada for many years and/or have less-than-full status, for example.

 and refugees

In this document, the terms ‘immigrants,’ ‘refugees,’ and ‘newcomers’ are intended to be broadly inclusive. Our varied use of ‘immigrants,’ ‘refugees,’ and ‘newcomers,’ is intended to reflect the breadth and heterogeneity of the communities served by OCASI’s membership, many of whom have been in Canada for many years and/or have less-than-full status, for example.

. Oftentimes, some of the best sector

Used broadly to define a group or cluster of agencies that share some commonality. Here ‘the sector’ refers to community based agencies that serve immigrants and refugees in Ontario. Other relevant sectors include the broader nonā€profit sector (sometimes referred to as the voluntary sector), and the community social services sector.

practices are already at your fingertips, ready to take to the next level - for enhancing, leveraging and sharing


Webinar #1:<

Evaluation and Stakeholder Engagement: How to leverage your new best friend

This is the first in the Evaluation and Stakeholders Engagement 4 part webinar series. Topics covered in this are: Getting the most out of evaluating your programs? Does evaluation only come to the forefront at reporting time? How integrating an evaluation framework from the “get-go” leads to better sustainability. How evaluation helps in overall planning and forecasting for increased effectiveness. Making evaluation everyone’s business - there’s a role for everyone, not just program staff

For our purposes, staff refers to agency employees who are neither managers nor executive directors.

and building a culture of evaluation effectiveness in your organization and communities. 

Webinar #2:<

Evaluation and Stakeholder Engagement: Strengthening your Community: "We're all in this together"

This is the second in the Evaluation and Stakeholders Engagement four part webinar series. Topics covered in this are: How engaging community members and nurturing community partnerships are key to achieving program effectiveness. How your agency’s relationship with the communities it serves represent strength in numbers. How to ensure that program planning, delivery, impact and evaluation are client-centred

A client-centred approach involves putting clients at the centre of the work we do and taking direction from their needs and concerns. This may include advocacy, supporting self-empowerment, and respecting the client’s autonomy, voice, self-determination, and participation in decision-making.

? How and why relationship-building is an ongoing process; whether reaching out to new community stakeholders or you have established firm community partnerships already.

Webinar #3<:

Evaluation and Stakeholder Engagement: Compliance: It's not just the right thing to do, it's the Law. Key Compliance Issues for Not-for-Profits in Ontario

This webinar shares values

Values are ideals, standards, or qualities considered worthwhile or desirable. See also “principles,” which are often shaped by values.

of evaluation and best practices

Best Practices / Good Practices / Promising Practices

Ways of working that are acknowledged as effective and deserving of emulation.

on how organizations can embrace a culture of evaluation. Topics covered in this webinar are: Demystifying the AODA Act legally requires all organizations. Requirements of AODA Standards

Desired and achievable levels of performance against which actual performance can be compared. Standards help to bolster public confidence, promote transparency and accountability, enhance performance and effectiveness, and help organizations achieve their mission, improve their practices, and educate board and staff about good practices.

, and why this is important? What requirements apply to everyone? What are the requirements of an organization or other provider with 20 or more employees? What existing resources are available (OrgWise hub and others) to augment their learning 

Webinar #4:<

Evaluation and Stakeholder Engagement:  SystemicRelating to the system. Lensing: Improving the Conditions for Immigrants and Refugees

This is the fourth webinar in the Evaluation and Stakeholders Engagement series. This webinar share tips and strategies that organizations can incorporate into their daily service delivery. Topics covered in this webinar are: Demonstrating your organization's commitment to anti-oppression

Used as an umbrella term that includes activities, practices, policies, ways of thinking, and initiatives that address oppression in all its forms (e.g. racism, homophobia, classism, ablism). Key to anti-oppression is an understanding that inequality and oppression exist in the world, and that all of us participate in unequal power dynamics in a variety of ways. Anti-oppression involves reflection and making choices about how to give, share, wield, or withhold power to assist and act in solidarity with people who are marginalized. Anti-oppression is sometimes used with the terms equity and accessibility: Anti-oppression is a broader term that includes a commitment to equity and accessibility. See both equity and accessibility.

, equityEquity is about fairness, justice, access to equal opportunity, recognizing inequalities and taking steps to address them. It requires eliminating barriers to economic, social and political opportunities and access to services. See also anti-oppression. and accessibility

The degree to which organizations and their services can be accessed by as many diverse people as possible. Whether something is accessible can depend, for example, on service design, organizational climate and culture, physical structures. Accessibility is related to the concept of ‘barriers,’ which are practices, structures, attitudes, and other things that block access. See also the definition of anti-oppression.

. Being up to date on barriers impacting immigrants and refugees in communities. Advocating on behalf of your clients

This term is used here to refer to the service-users that organizations work for and with and provide services to. We have chosen to use clients because of its common currency and ease of use, while acknowledging that it may unintentionally connote a particular ideology of patronage or a purely financial transactional relationships between organizations and the people they serve.

and enabling others to effect positive change. Assessing your organization’s advocacy-readiness Leveraging your existing relationships to collaborate for systemic change.