Operations & Internal Systems

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The Decision-driven Organization

According to the authors of this article, what sets apart highly effective organizations is the quality of their decision making. They make the most important decisions well, and then they make them happen, quickly and consistently. Making good decisions means being clear about which decisions really matter. It requires getting the right people focused on those decisions at the right time. Decision-driven organizations are distinguished by the consistency and caliber of their decision making and execution at every level.

Strategic Organization Design: An integrated approach

This document describes the basic components of design and how they can be creatively assempled to achieve an organization's objectives. It presents a design process, explores key decisions managers face, and presents some fundamental principles

Accepted bases of action or conduct. For the Organizational Standards Initiative, our guiding principles provide a value‐laden foundation on which our work can be based.

to help guide any organization's design efforts. While written with for-profits in mind, many of the principles can apply to any organization, including non-profits. By consulting firm Oliver Wyman (U.S.)

Guidelines for Organizational Design

This resource covers the following topics: What is organizational design? Principles

Accepted bases of action or conduct. For the Organizational Standards Initiative, our guiding principles provide a value‐laden foundation on which our work can be based.

of organizational design; Basic context of organizational change; guidelines to reorganize a current organization; Benefits of an organizational chart; how to build an organizational chart; and more. Also includes suggested background reading. From the Free Management

Includes an organization’s Executive Director and managers, but not staff or supervisors. See also definition for “staff.”

Library, Assembled by Carter McNamara.

Overview of Planning Toolkit - CIVICUS

This toolkit is an overview of the different aspects involved in planning for an organisation or project. It should enable the user to make a clear distinction between strategic planning

An activity carried out on a regular basis to clarify an organization’s purpose, goals, priorities, and a plan for reaching those goals and addressing the priorities.

and action planning. It also provides some ideas about techniques to use in planning and how planning links to monitoring and evaluation. This toolkit is aimed specifically at those who have had only limited experience in planning.

Also available in French and Spanish at http://www.civicus.org/toolkits/civicus-planning-toolkits

Nine Emerging and Connected Organizational and Leadership Principles

The authors propose nince principles

Accepted bases of action or conduct. For the Organizational Standards Initiative, our guiding principles provide a value‐laden foundation on which our work can be based.

of management

Includes an organization’s Executive Director and managers, but not staff or supervisors. See also definition for “staff.”

, based on the theory that organizations are complex adaptive systems (CAS), recognizing the individuality of agents/staff

For our purposes, staff refers to agency employees who are neither managers nor executive directors.

and the effects of interaction amongst staff. One of the common critiques of modern management is that the mechanical way of thinking of organizations as simple machines is so ingrained and can be quite limiting.  Learning to be flexible and adaptable is a sustainble leadership

When referring to an ‘organization’s leadership’, we mean the board, ED and senior management.

strategy.

Government Funding: Use it Well

This article by Jeanne Peters, originally printed in The Nonprofit Quarterly, discusses the need for nonprofits to stay focussed on their mission. There is a tendency for social service nonprofits to stretch optimistically beyond what they are structured and best-suited to accomplish. Rather, the leadership

When referring to an ‘organization’s leadership’, we mean the board, ED and senior management.

has to determine what the organization wants to accomplish (its mission), how it is going to concentrate its efforts to that end (competencies), and then find the discipline to seek and accept government funding aligned with both.

Logic Model Workbook - Innovation Network

A logic model

A visual representation or work plan of how your program works. It lists what you put into your program (resources), what you do (activities), and what you plan to achieve (outputs and outcomes).

is a commonly used tool to clarify and depict a program, or programs, within an organization. It serves as a foundation for planning and evaluation. This workbook is a do-it-yourself, step-by-step guide for articulating and connecting organizational or program goals, resources, activities, outputs, and outcomes. You can visit the Innovation Network's website - the Point K Learning Centre< - for their online Logic Model Builder, Evaluation Plan Builder, and other free tools and resources.

Services Framework Chart -- SISO

This sample framework from Settlement and Integration Services Organization (SISO) Hamilton charts out the organization's settlement counselling services in a way that shows their activities, short term and long terms outcomes and indicators, accountability, and time frames all in one place.

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